Shipping Policy

1. Shipping Methods and Timelines

1.1. We offer shipping via (USPS/CNE/SF International) from Guangzhou, China to all over the world.(Check the non-delivery areas in 5.1)

1.2. Orders are typically processed within 1-3 business days, excluding weekends and holidays.

1.3. Once your order has been processed, you will receive a shipping confirmation email with tracking information.

1.4. Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times will be provided during the checkout process.

2. Shipping Rates

REE SHIPPING ON ALL ORDERS OVER $59.99

3. International Shipping

3.1. We offer international shipping to select countries. International orders may be subject to customs fees, import taxes, and duties, which are the responsibility of the recipient.

3.2. Delivery times for international orders may vary depending on customs clearance procedures and other factors beyond our control.

4. Order Tracking

4.1. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment online.

4.2. If you have any questions or concerns about the status of your order, please contact us at service@myjoysource.com.

5. Shipping Address

5.1. Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.

NOTE:

• Non-delivery areas in the United States: Non-continental United States refers to Alaska, Puerto Rico, Hawaii, Guam, Northern Mariana Islands, U.S. Virgin Islands, American Samoa, Baker Island, Howland Island, and Jarvis, except the continental United States. Island, Johnston Atoll, Kingman Reef, Petrel Islands, Sabanina Island, Midway Island, Nafsha Island, Wake Island and other areas, PO.BOX, Amazon address, military address.

• Non-delivery Countries:South America,Africa,North Korea,Syria,Iran,Cuba,Libya,Sudan,Crimea,Venezuela,India, Indonesia, Israel, Malaysai, UAE

5.2. If you need to update or change your shipping address after placing an order, please contact us as soon as possible.

6. Shipping Delays

6.1. While we make every effort to ensure timely delivery of all orders, we cannot guarantee delivery by a specific date.

6.2. We are not responsible for shipping delays caused by unforeseen circumstances such as weather, natural disasters, or carrier delays.

7. Returns and Exchanges

7.1. For information on returns and exchanges, please refer to our Returns Policy.

8. Contact Information

8.1. If you have any questions or concerns about our Shipping Policy, please contact us at service@myjoysource.com.

9. Policy Updates

9.1. We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting to the website.

Last updated: April 2, 2024